TERMS AND CONDITIONS

The nitty, gritty small print (sorry, needs must!)

By ordering and paying your deposit/making payment in full to Cabbage Patch Bakery you have deemed that the terms and conditions are understood and accepted.

Cabbage Patch Bakery will not disclose any personal information about customers to third party businesses or organisations.

Prices

All prices are non-negotiable and priced according to your exact requirements, design and size of cake. Dates may be provisionally held if requested for a maximum of 14 days for wedding cakes and 7 days for celebration cakes.

Deposits for custom ordered cakes

A non-refundable, non-transferable deposit of 50% of the total cake price is required to confirm your order for all custom ordered cakes not purchased via our online shop. Once received, this will secure the date for your event.

The remaining balance of your order is due 2 weeks prior for celebration cakes and 4 weeks prior for wedding cakes. For celebration cakes ordered less than two weeks and wedding cakes ordered with less than four weeks’ notice prior to the date, payment in full is required to confirm your order. Your order is not confirmed until we are in receipt of payment. For orders that remain unpaid for, we reserve the right to cancel.

Purchases made via our online shop must be paid for at the point of order via our online portal.

Payment

Payments can be made by cash, BACs transfer or cheque. Cheques are only accepted when received with enough time to clear by the time payment is due and should be made payable to Rebecca Weston. Please email us with confirmation of transfer if paying by BACs in order to prompt acknowledgement of the payment.

 

Final payment for your wedding cake is required no later than 4 weeks before the collection/delivery. Final payment for your celebration cake is required no later than 2 weeks prior.

If full payment is not received and cleared in our account before cake collection/delivery then the order will not be released.

Cancellation

If you need to cancel or amend any part of your order, please contact us as soon as possible. We will try our best to make changes to your order, but this cannot always be guaranteed. 

 

Orders cancelled after the final payment is paid time up to 2 weeks prior will be refunded 50% of the total amount and the deposit will be retained. Orders cancelled within 14 days prior to the event will not receive a refund and the full amount paid will be retained.

Cancellation must be made in writing (by letter or email) to Cabbage Patch Bakery and will only be deemed to take effect from the date your cancellation is received by us here at Cabbage Patch Bakery.

If you postpone the event, we will endeavour to transfer your order including deposit and payments made, subject to availability and if the date is available for us to transfer to.

In the very unlikely event of severe medical, natural, or other emergencies, it may be necessary to find you an alternative Cake Decorator. We will make every effort to secure a replacement cake designer of equal or more advanced skill at no extra cost. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the event.

Alteration & Changes

If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. We understand designs can organically change if ordered well in advance, however all designs must be confirmed to us 4 weeks prior for wedding cakes and 2 weeks prior for celebration cakes.

We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake.

Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested.

Should any alterations be made to the cake after delivery/collection for example the addition of your own cake topper or fresh flowers, we cannot be held responsible for any damage caused. We are able to source some non-edible toppers with prior arrangement at an additional cost. We cannot source fresh flowers and will not be held responsible for any being added to a cake after delivery/collection.

Special Diets

Please discuss with us if you or any of your guests have special dietary requirements. Cakes can be made without most allergens. All our cakes are made fresh to order - allergen free cakes are kind of our thing! Dairy free, gluten free, vegan friendly, alcohol free etc is all possible, just be sure to let us know when you place your order. We work in a small kitchen so we do our best to ensure that allergens are prepared in a different area, though we cannot work in an allergen free environment. All our cake sponges are enriched with natural vegetables and may contain one or some of the following and is not exclusive to: courgette, sweet potato, butternut squash, carrot, avocado or parsnip. Please note other fruit and vegetables may be used but not listed. Please contact us on info@cabbagepatchbakery.com if you require any advice or further information on our ingredients used.

Non-edible Items

Most of our cakes contain inedible items in some sense or another; it is the client’s responsibility to ensure these are removed by your caterer or guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. We will advise you, and where possible your caterers, on any inedible features on your cake for the purposes of serving.

Delivery Conditions

Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises. Upon collection/delivery we provide you with information on how to transport and store the cake.

 

We currently do not offer a courier or postal service for cakes. Postal orders are reserved for brownie/blondie/tray bakes/treat boxes only. Cakes must be collected from Cabbage Patch Bakery or delivery arranged by prior agreement and will be charged as above.

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. Please advise us of the delivery location with full postal address and where it is to be delivered to i.e. if a venue, which room or what name the event is booked under.

We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises.

If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. We will advise on the best way to transport your cake and will help to load it into your vehicle. To ensure your cake is as fresh as possible, we recommend it be collected the day before the event.

Late requests for a delivery, after securing the booking based on collection, will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

 

Cake Setup

It is the client’s responsibility to ensure arrangements are made for a sturdy cake table, any linen, cake stand and knife, which should all be set- up prior to our arrival. These will not be provided by ourselves unless confirmed by prior arrangement. If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour and time costs at £20 per hour). Alternatively, please arrange for the cake to be left with the event manager to assemble or move into position as appropriate.

Best Before Date / Storage Conditions

Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, please bear in mind that they will not have an extended shelf life like most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Once cakes are cut, they should be kept airtight and can be frozen for up to 2 months.

Sugar paste covered cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake.

Cakes should be kept away from heat sources and away from direct sunlight at all times. We will always advise your caterers/event coordinator how best to store your cake. Once delivered, it is the client’s responsibility to ensure that these storage conditions are adhered to. Cabbage Patch Bakery will not accept responsibility for any damages caused due to incorrect storage of goods.

Brownies/blondies/traybakes are best kept in a cool, dark place and are best eaten with in 3-5 days and can be frozen up to 3 months, wrapped tightly.

Cake stand hire - £20 per stand

Prices quoted for cake do not include hire of a cake stand, an additional charge of £20 per stand should be applied. Payment for hire should be made in full 7 days before the hire date.

 

A 25% refundable deposit will also be charged to cover damages, extended hire periods and cleaning. Any breakages or missing items either in transit or in use will be charged at 4 times the hire charge. All prices quoted are for 7 day hire – longer hire can be arranged subject to availability.

We offer a collection service for an additional cost, should you need this please call Beccy on 07825729057 for a quote and we can then check availability for collection.

Please return all items washed clean and dry. A cleaning charge of 50% of the original charge will be imposed where items are returned inadequately washed.

Media

We love to see your cakes in situ! If you have any photos you’d like to share with us we’d be delighted to see any cake cutting, cake smashing and cake eating photos! Please be sure to ask your permission from your photographer before sharing any professional photos with us and please always credit your photographer so we can too! We reserve the right to use photographs/video taken by our photographer of orders on our website, blog and social media pages.

Complaints

If you have concerns about your cake, please notify us upon collection or delivery of your cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. No refunds are given due to change of mind. Cabbage Patch Bakery cannot accept returns. Refunds are at our own discretion.