REFUND POLICY

The nitty, gritty small print (sorry, needs must!)

By ordering and paying your deposit/making payment in full to Cabbage Patch Bakery you have deemed that the refund policy is understood and accepted.

Prices

All prices are non-negotiable and priced according to your exact requirements, design and size of cake. Dates may be provisionally held if requested for a maximum of 14 days for wedding cakes and 7 days for celebration cakes.

Deposits for custom ordered cakes

A non-refundable, non-transferable deposit of 50% of the total cake price is required to confirm your order for all custom ordered cakes not purchased via our online shop. Once received, this will secure the date for your event.

The remaining balance of your order is due 2 weeks prior for celebration cakes and 4 weeks prior for wedding cakes. For celebration cakes ordered less than two weeks and wedding cakes ordered with less than four weeks’ notice prior to the date, payment in full is required to confirm your order. Your order is not confirmed until we are in receipt of payment. For orders that remain unpaid for, we reserve the right to cancel.

Purchases made via our online shop must be paid for at the point of order via our online portal.

Payment

Payments can be made by cash, BACs transfer or cheque. Cheques are only accepted when received with enough time to clear by the time payment is due and should be made payable to Rebecca Weston. Please email us with confirmation of transfer if paying by BACs in order to prompt acknowledgement of the payment.

 

Final payment for your wedding cake is required no later than 4 weeks before the collection/delivery. Final payment for your celebration cake is required no later than 2 weeks prior.

If full payment is not received and cleared in our account before cake collection/delivery then the order will not be released.

Cancellation

If you need to cancel or amend any part of your order, please contact us as soon as possible. We will try our best to make changes to your order, but this cannot always be guaranteed. 

 

Orders cancelled after the final payment is paid time up to 2 weeks prior will be refunded 50% of the total amount and the deposit will be retained. Orders cancelled within 14 days prior to the event will not receive a refund and the full amount paid will be retained.

Cancellation must be made in writing (by letter or email) to Cabbage Patch Bakery and will only be deemed to take effect from the date your cancellation is received by us here at Cabbage Patch Bakery.

If you postpone the event, we will endeavour to transfer your order including deposit and payments made, subject to availability and if the date is available for us to transfer to.

In the very unlikely event of severe medical, natural, or other emergencies, it may be necessary to find you an alternative Cake Decorator. We will make every effort to secure a replacement cake designer of equal or more advanced skill at no extra cost. If such a situation should occur and a suitable replacement is not found, responsibility and liability is limited to the return of all payments received for the event.

Alteration & Changes

If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. We understand designs can organically change if ordered well in advance, however all designs must be confirmed to us 4 weeks prior for wedding cakes and 2 weeks prior for celebration cakes.

We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake.

Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested.

Should any alterations be made to the cake after delivery/collection for example the addition of your own cake topper or fresh flowers, we cannot be held responsible for any damage caused. We are able to source some non-edible toppers with prior arrangement at an additional cost. We cannot source fresh flowers and will not be held responsible for any being added to a cake after delivery/collection.

Complaints

If you have concerns about your cake, please notify us upon collection or delivery of your cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. No refunds are given due to change of mind. Cabbage Patch Bakery cannot accept returns. Refunds are at our own discretion.

For full terms and conditions, please click here.